TritonRooms Terms & Conditions
Please read carefully
www.tritonrooms.com is a trading name of Personalised Travel Services Limited a company registered in England under company registration number 03857127 whose registered office is at Glendale House, Glendale Business Park, Sandycroft, Nr Chester. www.tritonrooms.com is a fully bonded member of Personalised Travel Services Limited (the “Website”).
The Website is operated and controlled by Personalised Travel Services Limited on it’s behalf.
Triton Rooms acts as a Booking Agent only in respect of all bookings we make on your behalf.
For all arrangements your client’s contract will be with the supplier of the arrangements in question (the “Supplier(s”). When making the booking we will arrange for your client to enter into a contract with the applicable Supplier(s) of the arrangements. Your clients booking with us is subject to these terms and conditions for our booking services, and the specific booking conditions of the relevant Supplier(s) your client contracts with and your client is advised to read both carefully prior to booking.
We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the Supplier(s) who sell their products and services through us. In the event your client suffers personal injury, illness or death as a result of any act or omission of the Supplier(s) (or their employees or agents) or your client having any complaint about the quality of the services provided your clients right of redress will be against the Supplier(s) who provided such service and Triton Rooms will be under no liability at all, whether in contract, tort, or otherwise to you or your client. Nothing in these Terms and Conditions shall exclude our liability for death or personal injury resulting from our negligence.
APPLICATIONS FOR PRODUCTS AND SERVICES
Prices and details of travel products and services, together with any offers, posted online are subject to change without notice. Offers of any kind will also be subject to terms and conditions. All products, services and offers are subject to availability and we give no guarantee in this regard. The provision for details of products and services or offers on the Website are not, and should not be construed as an offer to sell or buy such travel products or services by the relevant Supplier(s). The Supplier(s) advertising the products and services concerned may accept or reject your offer at its sole discretion.
Whilst we have taken care in the preparation of the contents of the Website, the Website and information, names, images, pictures, logos and icons regarding or relating to us or any part of the group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected Supplier(s), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we/and or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of the Website including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not warrant that the information contained on the Website is accurate, comprehensive, verified or complete and shall accept no liability for the accuracy or completeness of the information contained on the Website or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein.
Furthermore and for the avoidance of doubt, should a manual input "pricing" or "description" error occur, we reserve the right to inform you, cancel your clients booking at nil cost and give your client the option to rebook at the higher price or lower price.
We do not warrant that the functions or materials accessible from or contained on the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to on the Website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or county in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms and conditions shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
The images, logos and names on the Website identify Personalised Travel Services Limited and our carefully selected Supplier(s). Nothing contained on the Website shall be deemed to confer on any person any licence or right on the part of Personalised Travel Services Limited and our Supplier(s) or any third party with respect of any such image, logo or name.
MONITORING OF PHONE CALLS/EMAILS
MAKING YOUR BOOKING
The client must be at least 18 and must be authorised to make the booking on the basis of these Terms and Conditions by all persons named on the booking.
To make a booking please visit www.tritonrooms.com and select the Agency URL that applies to your travel agency and log into the Website using your user name and password.
Hotels and Suppliers have a variety of definitions of what constitutes a ‘Group Booking’ and they reserve the right to recalculate their rate, cancel the booking and/or ask for further information where you have booked individual elements that they deem to be a group at a later time (please note this is especially common for groupon/wowcher/event bookings). We ask that you make contact with our office before making such bookings to avoid this happening. For Group Bookings different terms may apply. Please enquire at the time of booking.
PRICES ON THE WEBSITE
All prices published on the Website are calculated on the current daily exchange rate and are for sale in the United Kingdom only. In the event a non UK resident makes a booking with you we will not accept any liability if the Supplier(s) refuses the booking or levies any additional charges.
We reserve the right to increase or decrease prices which may be necessary as a result of a fluctuation in currency exchange rates or trade fair periods.
Your client must make payment for any hotel extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning, laundry, air conditioning and safe deposit box) prior to their departure from the hotel.
Rates differ according to season. All rates are quoted in Great British Pound unless otherwise stated. Any subsequent change to the basis of your client’s reservation shall be due in Great Britain Pounds unless otherwise stated.
Full payment in respect of the booking is required prior to departure.
We accept payment by:
• Consortium Payment Scheme
• Credit or Debit Card
Please note that there may be a handling charge for credit/debit card payments.
YOUR TRAVEL VOUCHER
Once the booking has been made the Travel Voucher is available for you to print from the “my-bookings” section on the Website.
In the event a booking is subsequently cancelled after the Travel Voucher has been sent to the client you are responsible for ensuring that your client returns/destroys the Travel Voucher.
Please note that any errata displayed on the Website is not visible on the Travel Voucher.
Please ensure that your client checks the Travel Voucher they receive in relation to their booking as soon as they receive it. In the event the client advises you of any discrepancies please contact us immediately.
Some of our Supplier(s) categorise accommodation and apply their own rating system. However, the official star rating of a property is determined by the local authority governing the grading structure in the country the property is based. Standards can vary between accommodation of the same class in different countries, and even in the same country. For example city accommodation which often caters for business as well as leisure travellers may well have generally higher standards than beach resort accommodation where the whole atmosphere will tend to be more relaxed. It is therefore important to read carefully the individual Supplier(s) accommodation descriptions. A comparison of cost may also give some idea of how accommodation in the same resort/country is likely to compare in terms of general standards.
In the event you have a query in relation to the Supplier(s) accommodation description and/or accommodation room description it is important that you contact us prior to confirming your clients booking. We accept no liability for the description of accommodation and/or accommodation room descriptions made by the Supplier(s).
Any descriptions, other than the Supplier(s) provided on the Website are for information only and we do not accept any liability in respect thereof.
WHAT IS A PROMO ROOM
A Promo Room is the most basic and economical run of house rooms in the hotel, smaller than standard rooms with limited amenities, outlook and aspect often being either attic rooms or rooms below ground level.
TWIN/TRIPLE/QUAD ROOMS/FAMILY PLAN
Twin/Triple/Quad/Family Plan rooms are based on the number of people that can be accommodated in a room. This does not necessarily mean that your client will have two, three or four separate beds in a room. In addition children who are booked to share existing bedding will not receive complimentary additional bedding to that already in the room. Subject to availability locally, there will normally be a charge for an additional rollaway or camp bed that may make the condition of the room somewhat cramped.
ACCOMMODATION SOLD AS A “SECRET HOTEL” OR “ALLOCATON ON ARRIVAL”
Please note if you book an accommodation which is classified as a secret hotel or allocation on arrival your client will not be advised of the hotel name prior to travel.
Where accommodation for children is free of charge, the children may be required to share existing beds with adults. Additional beds in the room vary on the country you are visiting. These may be a rollaway or a sofa bed. Any meals taken must be paid for locally. Baby cots must be requested prior to travelling and are paid for locally. Certain hotels, resorts, tours and excursions may not be suitable for children or infants.
British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the date of return. Some destinations also require visas.
Health advice should be sought in relation to health precautions required when travelling to the destinations we feature on our Website.
It is your responsibility to ensure that your client has the appropriate passports and/or visa required for travel to their chosen destinations and has obtained any relevant health advice prior to travel.
Most of the destinations we feature/advertise on the Website are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of un-crowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants and entertainment, to match demand. Similarly, during peak period’s establishment’s often experience full occupancy which may result in a livelier atmosphere and slower service.
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your client’s holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that your client takes this into consideration when selecting their departure date. We will be happy to advise you at the time of booking and/or for additional information, please consult libraries, tourist offices, the internet etc.
Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature, is often shared with guests from many other countries with different cultures and customs and therefore, we have no control over the acceptance of bookings at the accommodation we feature. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.
In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision and hot water may become limited during busy periods for hotels who use solar panels. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.
WATERSPORTS AND OTHER ACTIVITIES
Many establishments offer water sports and other sporting activities. However please note that these may incur additional charges. Please note that in the interest of your clients personal safety, the operators of these activities may require your client to demonstrate their competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your clients or other guests safety. Your client should also ensure that they are adequately insured prior to venturing into such activities. We do not recommend the use of mopeds/motorcycles and cannot be held responsible for your clients' safety.
At the time of booking we must be provided with details in writing of any special requests your client may have. Confirmation that that a special request has been noted is not confirmation that it will be provided. All special requests are subject to availability and failure to meet any special request will not constitute a breach of contract.
DISABILITIES AND MEDICAL CONDITIONS
At the time of booking we must be provided with full details in writing regarding your client’s disability together with any special requirements needed in relation to their disability. We regret we cannot guarantee any request will be met unless we have specifically confirmed it in writing by the Supplier(s). Confirmation that that a special request has been noted is not confirmation that it is guaranteed and will be provided. All special requests are subject to availability and at the discretion of the Supplier(s) and failure to meet any special request will not constitute a breach of contract.
As a condition of booking, every client who travels must have adequate insurance cover. It is your responsibility to ensure that the insurance cover your client purchases are suitable and adequate for their particular needs. If your client chooses to travel without adequate insurance cover we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
CHANGES BY YOU
If your client wishes to change part of their confirmed arrangements, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that the Supplier(s) will be able to meet your clients requested change as amendments can only be accepted in accordance with the terms and conditions of the Supplier(s). The Supplier(s) may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). Where a requested change can be made a non refundable amendment fee of £25.00 per person per change will be payable.
Please note some non-refundable room types are non-amendable.
If your client wishes to cancel their confirmed arrangements or any part of them notice of cancellation must be made via the “mybookings” section of the Website. The cancellation will become effective from the date we receive the cancellation notice. The cancellation charge will be levied by the amount indicated when you made the booking or by viewing the "mybookings" section of the Website thereafter.
CHANGES AND CANCELLATION BY THE SUPPLIER
We will inform you as soon as reasonably possible if the Supplier(s) needs to make a significant change to your clients confirmed arrangements or to cancel them. We will also liaise between you and the Supplier(s) in relation to any alternative arrangements offered by the Supplier(s) but we will have no further liability to you or your client.
Except where otherwise expressly stated in these Booking Conditions, Triton Rooms will not be liable for any changes, cancellation, effect on your clients booking, loss or damage suffered by you or your client for any failure by the Supplier(s) to perform any of our respective obligations to you as a result of situations outside our control which neither we nor the Supplier(s) could not, even with all due care, foresee or avoid. Such events may include but are not limited to war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemics, systems failure and all similar events outside the control of the party concerned.
BUILDING AND DEVELOPMENT WORK
Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Booking Agent it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at these establishments is necessary to maintain standards but if we are informed of such work by the Supplier(s), we will endeavour to notify you of any activity as soon as possible.
Please note, advertised information and prices may have changed by the time you make a booking. Whilst every effort is made to ensure the accuracy of information and prices when published, regrettably errors do occasionally occur. You must therefore ensure you check all details (including the price) at the time of booking.
Please bear in mind that accommodation owners, restaurateurs, night club owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are notified of any significant or long term changes by the Supplier(s) we will always endeavour to advise you.
Where it is stated that hotels have nightclubs, discos, entertainment, or provide facilities such as tennis courts, the hotel may make charges for the facilities and equipment is not always provided. The provision of such facilities may be limited from time to time. Outdoor activities may be subject to weather conditions and, on occasion’s sufficient numbers.
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on specific requirements and Triton Rooms cannot be held responsible for acts, errors or omissions describing any accommodation or other service provided.
If the Supplier(s) or any other person in authority is of the reasonable opinion that your client or any member of their party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and the Supplier(s) nor Triton Rooms will have no further responsibility to you or your client including any return travel arrangements. No refunds will be made and the Supplier(s) nor Triton Rooms will not pay any expenses or costs incurred as a result of the termination.
Your client will be responsible for making full payment of any damage or loss caused by them or any member of their party. Payment must be paid direct at the time to the Supplier(s) concerned failing which, the client will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of their actions.
You agree to fully and effectively indemnify us on any claims brought against us and to keep us fully and effectively indemnified against any and all damages, liabilities, penalties, fines, expenses (including legal expenses), actions, proceedings, demands and losses of whatever nature we incur.
The Supplier(s) reserve the right at any time to terminate (before or after departure) a booking or that of any member of the party due to their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the Supplier(s) nor Triton Rooms shall be under no obligation whatsoever to pay compensation or meet any costs or expenses that you or your client may incur as a result of us terminating your booking in accordance with this paragraph.
If your client has a complaint during their stay they must immediately bring it to the attention of the establishment in which they are staying who will do their best to rectify the situation. If they continue to remain dissatisfied, there is a contact number on the voucher which must be called in order to give the Supplier(s) the chance to resolve the situation. Failure to do this will invalidate any claim that your client may wish to take up upon their return. Any complaint must be made in writing to us within 28 days of returning to the United Kingdom. We act as Booking Agent for the Suppliers(s) concerned and therefore cannot accept any liability for their arrangements. In our capacity as Booking Agent we will assist you in resolving a complaint in relation to any arrangements provided.
LAWS AND JURISDICTION
The contract and all matters arising from it are governed by English Law and subject to the jurisdiction of the courts of England and Wales.
BOOKING CONDITION AMENDMENTS AND RIGHT TO REFUSE TRAVEL ARRANGEMENTS
We reserve the right to add, withdraw and/or amend any of our booking conditions at any time and without notice and furthermore reserve the right to refuse any booking. It is your responsibility to check.
Part of the enjoyment of travelling abroad is experiencing a different way of life. Please remember though, that it may also mean experiencing different safety and hygiene standards from those we are used to at home. Where U.K. standards are among the highest in the world, many countries and resorts still have a long way to go to bring their transport, accommodation and services up to the level we normally take for granted. This applies to many European resorts as well as more exotic destinations.
We do ask your client to take care while they are away. Please ensure your client is made aware of the following:
If your client is travelling with young children, please advise them to make sure that they are not left unsupervised on balconies. Keep balcony furniture away from the railings so that they are not encouraged to climb up.
Few hotels and apartments are obliged to install “toughened” or safety glass in their windows, doors, glass cabinets, etc. Please advise your client to take particular care when walking through patio doors, as in bright sunlight it can be difficult to spot if they are closed.
Different countries have different fire safety regulations and procedures. Please advise your client to ensure that they read carefully any fire safety information available in their hotel room apartment. When your client first arrives, advise them to make sure that they familiarize themselves with the location of the fire exit nearest to their room/apartment.
Few hotels and apartments overseas provide non-slip mats in their baths and showers. As bathroom floors overseas are often tiles and your client will be using a bath or shower tray which is unfamiliar to them, please advise them to take extra care to ensure they do not slip.
Some hotels and apartments lifts do not have internal doors. This means that the inside of the lift is exposed to the lift shaft. As the lift travels up and down, a “moving wall” effect is created. If your clients hotel or apartments has this type of lift, please advise them to make sure they stand clear of the "moving wall" and never allow children to travel inside and with without an adult.
Most hotels and apartments abroad do not employ a lifeguard. Please advise your client that they need to adopt a sensible attitude around the pool and make sure that children and non-swimmers are supervised at all times. Please advise your client that before diving, they check the water is deep enough. Please advise your client to take care when walking around the pool, as pool surrounds are often slippery when wet. Your client should not enter the pool after drinking alcohol.
Here are some tips to ensure your client’s safety at all times when using the swimming pool:
• Always check the pool design and layout before getting in.
• Check their height in relation to the pool depth.
• Find out where the deep and shallow areas are, plus any slopes.
• Check for any "hidden" obstacles in the water (e.g…. rocks, ledges).
• Never dive from the pool side into less than 1.5m of water, and never dive from bridges, rocks, or other decorative features.
• Check to see if the pool has a lifeguard in attendance. If so, when?
• Do not use the pool if you cannot see the bottom.
• Swim before eating and drinking, not immediately after.
• Check what to do in an emergency. If it is not stated, ask.
• Always supervise children.
• Do not swim at night (or when the pool is closed).
• Remember to always use adequate protection against the sun’s rays.
Some of us like to indulge especially during our holidays, but there are times when alcohol is best avoided. Please advise your client not to drink before swimming in the pool or sea and try to avoid when sun bathing as this will dehydrate you. Please advise your client to never drink if hiring a car as drink driving laws exist in most counties.
Please advise your client not to get involved with drugs. This is a serious offence and carries heavy penalties. Advise your client to respect local customs regulations and never carry anything through customs for anyone else, smuggling is a serious offence too.
At times, especially during rough conditions, dangerous currents may be present. Please advise your client to follow the flag warning signals available on most beaches and swim in the designated areas and to be especially careful if they have small children.
Here are a few tips:
• Advise your client to familiarize themselves with the local flag warning system.
• See local advice on the safest beaches.
• Check to see if the beach has a lifeguard in attendance.
• Swim parallel to the shore, within your depth.
• Beware of local conditions (e.g. tides, winds, currents) seek advice.
• Supervise children at all times.
• Swim before eating and drinking, not immediately after.
• Do not swim at night.
• Find out what the appropriate emergency procedure is.
• Beware of any “zones” for power boats, jet skis etc.
• Remember to always use adequate protection against the sun’s rays.
Driving overseas is a great way to explore. However, conditions and procedures can differ to those we are familiar to at home. Please advise your client to be fully aware of the local regulations regarding the ‘highway code’. Please advise your client to never drink and drive as this is an offence in most counties.
The hygiene and care of animals overseas differs vastly from what we are used to at home. We suggest that your client does not feed or play with animals, domestic or wild, whilst abroad and ensure that children are not allowed to do so. Please advise your client that if they are bitten or scratched by an animal, to seek medical assistance immediately. Your client should protect themselves against insect bites also.
SPORT AND ACTIVITY
Please make sure that the insurance policy your client takes out will cover them in the case of a sports/activity accident. Some activities are deemed more dangerous and are NOT covered or carry a higher premium. Ensure your client reads the policy and if they are unsure, to ask.
• Advise your client to always use a sunscreen that protects against UVA and UVB (ultra violet) and has a high SPF (sun protection factor).
• Advise your client to avoid the midday sun, but if they have to go out, cover up with loose clothing and wear a wide-brimmed hat.
• Never expose babies under six months to direct sunlight.
• Always protect small children thoroughly with a high SPF sunscreen and suitable clothing. Take extra care when children are in the water.
• Advise your client to protect their eyes from the sun with a good pair of sunglasses.
• Remember your client can still burn in the shade, when it’s cloudy or when they are swimming.
Wind and water intensify the sun's effect, so while your client may feel cool, they could be burning.
Please ensure your client takes care when discarding matches, cigarettes etc. Never throw a cigarette end carelessly near plants or trees. Please do not smoke in bed.
Please remember that it is dangerous to use electrical appliances when your client is wearing a wet bathing costume or with bare feet on wet floors. For your clients own safety, please advise them to exercise proper caution when handling electrical appliances and to supervise closely any children who are doing so. Please advise your client to report any electrical defects to their representative, agent or caretaker as soon as they can.
Due to varying road conditions overseas, we do not recommend moped hire. Should your client still decide to hire a moped, we strongly advise that your client wears a crash helmet at all times and to wear appropriate clothing and footwear whilst driving. Your client should be advised to take out full insurance cover.
For those of your clients staying in accommodation with gas installations, please remember:
When gas is alight the room should be ventilated. If your client is not sure of adequate ventilation then please advise them to leave a window or door slightly open. When your client leaves their accommodation, advise them to always ensure that the gas has been turned off. As an extra precaution for bottled gas, advise your client to turn it off at the bottle neck also. Please advise your client not to use gas rings or ovens for heating their accommodation. They are for cooking only. If your client detects any faults with gas appliances, please advise them to switch them off immediately and report hem to their representative, agent or caretaker.
Please remember that young children should never be left unsupervised, particularly around the swimming pool, on the balcony, near the lifts and in the children’s playgrounds. Please advise your client to make sure that their children always know where they will be and stress to them the importance of staying close by.
FOOD AND DRINKS
We would always recommend that your client drinks bottled water and avoid ice in drinks. Always be sure that your clients food is properly cooked or properly chilled and that salads and unpeeled fruits have been thoroughly washed. If in doubt, advise your client do not eat it, and try not to over indulge.
COTS AND HIGHCHAIRS
Safety requirements vary from country to country. Please advise your client to check before using a cot or highchair that they are happy with the safety standard and condition of it. If your client has cause for concern please advise them too report it to their representative, agent or caretaker.
Your client should take care of their valuables at all times, particularly when out and about in the resort. Most holiday destinations have their share of pickpockets. We would advise that your client uses a safety deposit box if they can, and limit the amount of cash they carry. We strongly advise that your clients lock the doors at night and when they go out during the day, as they would at home.
Do not forget that in the UK we drive on the other side of the road, compared to many countries, so please advise your client to think carefully when crossing roads.
LAWS AND CUSTOMS
Advise your clients to respect local laws and customs, bear in mind local religious or other sensibilities. Take local advice regarding topless or nude bathing.
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