TritonRooms Terms & Conditions

Please read carefully

These Conditions, together with the commercial agreement applicable between us (‘Commercial Terms’) and any other written information we brought to your attention before you placed your booking, form the basis of your contract with Personalised Travel Services Limited a company registered in England under company registration number 03857127 whose registered office is at Glendale House, Glendale Business Park, Sandycroft, Nr Chester (‘We’ ‘us’ or ‘our’). (‘The Website’) is operated and controlled by Personalised Travel Services. Limited References to ‘arrangements’ in these conditions means the accommodation, transfers, excursions and any other services featured on the Website. References to ‘Agency Sales’ and ‘Principal Sales’ will have the meaning attributed to them in the Commercial Terms. References to "you " and "your" means the ‘Partner’ detailed in the Commercial Terms, namely the company placing the booking on behalf of itself and/or any other party. “Customer(s)” shall mean the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Please note that our prices are based on bookings made by UK resident Customers only. If the Customer is not a UK resident, the hotel may charge additional amounts upon check-in/check-out. We will not be liable for such additional charges. If the Customer is not a UK resident you must book by phone and inform the booking agent of the applicable residency prior to booking.

Please read these terms carefully as they set out our respective rights and obligations. By making a booking with us, you agree that you have read these terms and conditions and you have the authority to be bound by them and agree to be bound by them on behalf of all parties using or selling the arrangements making up the booking. No other terms, representations, information or advice given orally will form part of this contract.

By accessing or using the Website you agree to our Website Terms of Use and when you make a booking, you agree to these booking conditions and FAQs.


We acts as a booking agent in respect of all bookings of Agency Sales we make on your behalf. For all arrangements the contract will be with the supplier of the arrangements in question (the “supplier(s)”). When making the booking we will arrange for you or the Customer to enter into a contract with the applicable supplier(s) of the arrangements. That contract is subject to the specific booking conditions of the relevant supplier(s) and both you and the Customer are advised to read these carefully prior to booking.

We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the supplier(s) who sell their products and services through us. In the event the customer suffers personal injury, illness or death as a result of any act or omission of the supplier(s) (or their employees or agents) or the customer having any complaint about the quality of the services provided yours or the customers’ right of redress will be against the supplier(s) who provided such service and we will be under no liability at all, whether in contract, tort, or otherwise to you or any customer(s). Nothing in these Terms and Conditions shall exclude our liability for death or personal injury resulting from our negligence.

We have no control over the arrangements that we feature on the Website. All details and descriptions in relation thereto are for guidance only. We endeavour to ensure the accuracy of all the information and prices on the Website. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before the booking is confirmed.


The price of arrangements will be confirmed on booking however, the prices quoted and shown on the Website are subject to change without notice. We reserve the right to increase or decrease prices which may be necessary as a result of a fluctuation in currency exchange rates, governmental action, currency fluctuation, increased taxes or suppliers’ charges at any time. We will notify you of any such increase as soon as we become aware of it. Where a manual input "pricing" or "description" error occur. In these circumstances, we reserve the right to inform you, cancel your booking, pay you a full refund and give you the option to rebook at the higher price or lower price.

All prices published on the Website are calculated on the current daily exchange rate and are for sale in the United Kingdom only. In the event that you make a booking in relation to a non UK resident, we reserve the right to cancel the booking without penalty or levy additional charges.

Customers must make payment for any hotel extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning, laundry, air conditioning and safe deposit box) prior to their departure from the hotel.


Prices and details of arrangements, together with any offers are subject to change without notice. Offers of any kind will also be subject to terms and conditions. All arrangements are subject to availability and we give no guarantee in this regard. The provision of details of products and services or offers on the Website are not, and should not be construed as an offer to sell or buy such arrangements. We may accept or reject your offer at our sole discretion.


Hotels and other suppliers have a variety of definitions of what constitutes a ‘Group Booking’ and so we and they reserve the right to recalculate rates, cancel bookings and/or ask for further information where you have booked individual elements that we or they deem to be a group at a later time. Please note this is especially common for groupon/wowcher/event bookings). We ask that you make contact with our office before making such bookings to avoid this happening. For Group Bookings different terms may apply. Please enquire at the time of booking.


The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you/the customer, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.


Full payment in respect of the booking is required prior to departure. You must make payment for your arrangements in accordance with the instructions we give you. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in ‘CANCELLATIONS’ below will become payable. 

We accept payment by:

  • Consortium Payment Scheme
  • Cheque
  • BACS
  • Credit or Debit Card


To make a booking please visit and select the Agency URL that applies to your travel agency and log into the Website using your user name and password. The customer must be at least 18 and be authorised to make the booking on the basis of these terms and conditions by all persons named on the booking.


A binding contract will come into existence between either: i) you and us where you are making a Wholesale Sale or ii) the Customer and individual suppliers of the services making up the booking where you are making an Agency Sale as soon as we have issued a confirmation. Upon receipt, if you believe that any details on the confirmation are wrong or missing, you must advise us immediately. We will not accept liability for any matter arising as a result of such error or omission if you fail to do so and you may also incur an administration fee.

Alteration or cancellation of the booking by you or any customer once a confirmation of booking has been issued will be subject to the charges outlined in the ‘CHANGES’ and ‘CANCELLATIONS’ sections below.

If you fail to pay all and any amounts due in full and on time, your booking may be treated as cancelled by you or the customer and you or the customer will be liable for the supplier’s cancellation charges in the ‘CANCELLATIONS’ paragraph below and/or alternatively (at our option) we will be entitled to charge interest on the outstanding amount(s) at the rate of 3% above the base rate of the Bank of England from the due date for payment until receipt of the full amount in cleared funds (whether before or after any judgment).


Once the booking has been confirmed the Travel Voucher is available for you to print from the “my-bookings” section on the Website.

In the event a booking is subsequently cancelled after the Travel Voucher has been sent to the customer, you are responsible for ensuring that the customer returns/destroys the Travel Voucher.

Please note that any errata displayed on the Website is not visible on the Travel Voucher and consequently you must pass all errata information to the customer both before and after booking.

Please check the Travel Voucher you receive as soon as you receive it. If you believe that any details on it are wrong or missing, you must advise us immediately. We will not accept liability for any matter arising as a result of such error or omission if you fail to do so and you may also incur an administration fee.


It is your responsibility to give the customer general information about the passport, visa, health and immigration requirements applicable to the booking prior to travel. British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the date of return. Some destinations also require visas. Health advice should be sought in relation to health precautions required when travelling to the destinations we feature on our Website.

We do not accept any responsibility if the customer cannot travel, or incurs any other loss because passport, visa, immigration requirements or health formalities have not been complied with. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to advise any customer about applicable passport, visa and health information or the customer’s failure to comply with any passport, visa, immigration requirements or health formalities.


Any important special requests which require written guarantee must be advised to us in writing to Whilst every effort will be made by us to try and arrange your reasonable special requests with suppliers, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on the ‘requests’ tab on the booking page of the Website, a confirmation, invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met and will not be a breach of contract by us or any supplier if it is not. Only requests that we or the applicable supplier specifically confirm in writing will have contractual effect. We do not accept bookings that are conditional upon any special request being met and you must not make any verbal or written assurances to the customer that any special request shall be complied with.


If any customer has any medical problem or disability which may affect the chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide information on the suitability of the hotel taking into account any customer’s needs if you specifically request us to do so. Please provide full details to Acting reasonably, if any applicable supplier is unable to properly accommodate the needs of the customer, we will not confirm the booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you or the customer when we become aware of those details.


As a condition of booking, the customer should be advised of the existence of insurance cover. It is your responsibility to ensure that the insurance cover the customer has is suitable and adequate for their particular needs. If the customer chooses to travel without adequate insurance cover we will not be liable for any losses you or the customer sustain in respect of which insurance would otherwise have provided cover.


If you or the customer wishes to change all or part of the confirmed arrangements, you must inform us immediately via Whilst we will do our best to assist, we cannot guarantee that the supplier(s) will be able to meet the requested change as amendments can only be accepted in accordance with the terms and conditions of the supplier(s). The supplier(s) may charge an amendment charge which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure. We will not charge any handling or administration fee but we will have no choice but to pass on the supplier’s fee to you. Please assume that non-refundable room types are non-amendable.


If the customer wishes to cancel their confirmed arrangements or any part of them, notice of cancellation must be made via the “mybookings” section of the Website. In the event of a cancellation, cancellation charges will apply. The cancellation charges you will be required to pay will be calculated from the date we receive written notification of your cancellation and the cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding any amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling. All notification of cancellations must be made via the link on ‘My Bookings’ and shall only take effect on the date they are received by us. The cancellation charge will be levied in the amount indicated when you made the booking or by viewing the "mybookings" section of the Website thereafter. Please note that we reserve the right to treat your booking as cancelled by you in the event that we do not receive any payment due in full and on time. In some cases the cancellation charges will apply.


Because we act purely as booking intermediary between you and the Suppliers of your arrangements, we have no power to prevent an amendment or cancellation by one or more of them. We will inform you as soon as reasonably possible if the Supplier(s) needs to make a significant change to the Customer’s confirmed arrangements or to cancel them. In that case we will do what we reasonably can to assist you (but without cost to ourselves) and at our discretion, we will use reasonable endeavours to provide a suitable alternative and/or a replacement of equivalent standard. We will also liaise between you and the Supplier(s) in relation to any alternative arrangements offered by the Supplier(s) but we will have no further liability to you or the Customer.


Whilst we have chosen your Suppliers using reasonable care, because we act as a booking intermediary between you and the Suppliers of the services making up your booking, we have no control over them and so are unable to accept liability or responsibility for any aspect of the arrangements making up your booking. That is, we have no liability for any defect in those services, nor for any damage, loss or injury whatsoever which may be incurred by any persons as a result of such defect or arising out of or in connection with such services; or for any act or omission of the Supplier of the services. We will, though, offer assistance in accordance with the complaints procedure set out in the ‘COMPLAINTS’ paragraph below.

We do not exclude or limit any liability for fraud or fraudulent misrepresentation, or death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.


Except where otherwise expressly stated in these Booking Conditions, Triton Rooms will not be liable or pay you or any customer compensation if ours or the supplier’s contractual obligations to you or the customer are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. This includes any changes to, cancellation of or other effect on the customer’s booking; any loss or damage suffered by you or the customer for any failure by us or the supplier(s) to perform any of our respective obligations to you as a result of situations outside our control which we or the supplier(s) could not, even with all due care, foresee or avoid. Such events may include but are not limited to war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemics, systems failure and all similar events outside the control of the party concerned.


If any other person in authority is of the reasonable opinion that the customer or any member of their party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we or the supplier will be entitled to terminate the arrangements in question immediately. In the event of such termination ours and the supplier’s responsibilities to you will cease and the customer will be required to leave the service immediately. We will have no further obligations to you or any customer and will not meet any expenses, costs or losses incurred as a result. You or any customer may also be required to pay for loss and/or damage caused directly to the applicable supplier prior to departure from the service. You will be responsible for meeting any claims and costs subsequently made against us as a result.


If you or the customer has a complaint about the services provided as part of a booking, this must immediately be brought to the attention of the supplier who will do their best to rectify the situation. If you or they continue to remain dissatisfied, there is a contact number on the voucher which you or the customer must call in order to give the supplier the chance to resolve the situation. Failure to do this will invalidate any claim that you or any customer may wish to bring and may also prejudice yours or the customer’s ability to obtain redress from the supplier.

If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. We will act as the point of liaison between you and the supplier in relation to your compliant but because the contract for your arrangements is between you and the supplier, any queries or concerns are a matter between you and they.

Any complaint about the booking services we supply under these terms and conditions must be made in writing to us within 28 days of the return date of travel on the booking. We will not accept liability if you or any customer fails to follow the above procedure.


These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.


We do not provide financial security for any of the arrangements we sell to you. It is your obligation to provide this protection to your customers in accordance with your legal obligations.


We reserve the right to add, withdraw and/or amend any of our booking conditions at any time and without notice and furthermore reserve the right to refuse any booking. It is your responsibility to check.

[Back To Top]

terms & conditions  |  website terms & conditions  |  privacy  |  cookie policy  |  destination guide  |  contact us Copyright 2021